Iced By Yana

The Fine Print

Studio policies

Clear expectations make a luxury experience possible. Please review before booking - booking an appointment confirms your agreement.

01Booking Policy

All appointments must be booked in advance through the website. A non-refundable deposit is required to book any service and is applied toward your final balance. The exact studio address is provided in your confirmation email after a successful booking. Tooth gems are recommended for individuals 18+ unless parental consent is provided.

02Deposit Policy

A non-refundable deposit is required to book services and applies toward your final balance. Deposits confirm your commitment and reserve dedicated studio time for you.

03Rescheduling Policy

You may reschedule once using the same deposit when you notify us at least 24 hours before your appointment. Rescheduling later than 24 hours before your appointment requires a new deposit.

04Late Policy

In-person appointments have a strict 15-minute grace period. Virtual consultations have a 5-minute grace period. Arriving beyond the grace period may require rescheduling.

05Virtual Consultations

Virtual and Zoom consultations require a $30 retainer and have a 5-minute grace period. Virtual consultations are available for non-local clients, including guided mail-in mold kit support.

06Surprise Appointment Experience

Planning a secret grill or teeth-accessory reveal? The $30 Surprise Appointment Experience is a planning call where we help coordinate the details so the surprise goes exactly as you imagined.

07Payment Methods

We accept invoice, Zelle, Apple Pay, and cash in person, in addition to online payment options. Custom grillz balances must be paid in full before pickup or shipping.

08Cash Discount

Customers paying their entire balance in cash, in person, receive 10% off. The discount applies to the balance, not the deposit.

09Custom Grillz Timelines

Grillz normally require 3–4 weeks of working time after completed molds are received. Sets involving stones require approximately 5–6 weeks, which allows you to try on the metal before the stones are set. Grillz are removable, not permanent, and handcrafted specifically for your smile.

10Out-of-State Orders & Shipping

For out-of-state grill orders, we mail you a mold kit, schedule a video call to help you complete the mold, and you return it by USPS. Your finished custom grill is then shipped back to you. Local pickup is available by appointment.

11Pop-Ups & Events

Pop-ups and events are considered case by case, subject to approval and availability, and pricing varies. Send inquiries to icedbyyana@gmail.com.

12Studio Rules

By appointment only. Please arrive with a clean smile (brushed teeth). No additional guests are allowed unless they are also booked for a service. No food or drink during services.

14Privacy Policy

Your personal information is used only to manage your appointments, orders, and communication with the studio. We never sell your information. Photos of your results are shared only with your permission.

15Terms of Service

Iced By Yana provides cosmetic services only and does not diagnose, treat, or provide dental medical care. Clients are responsible for disclosing relevant dental history. Results vary by individual, and tooth gems should be removed by a dentist.

Iced By Yana

Questions about a policy?

Message us before you book - we're happy to clarify anything.

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